Customer Relationship Management

What you'll learn

Creating the perfect first impression to create a sense of trust, knowledge and professional relationship
Using empathy to create positive interactions and being in charge of your customers’ experience
Explore different methods to handle upset customers
Demonstrate professionalism and build trust using eye contact and facial expressions

Improve your communication using the the power of your voice
Analyze customer feedback to help your team optimize your company’s products and services
Build rapport with customers to improve their satisfaction and your job performance.

Description

Course Content

Reviews

COURSE DESCRIPTION

Breathe more span to your work/business with Customer Relationship Management (CRM). Whilst it may be relatively simple to attract customers, it can be difficult to retain them. ( No business will survive without customers ), Here is the ticket to customer retention and purchase recurrence your brand needs. You must know exactly how to manage customer relationships if you want your business to grow from stability to durability.

CRM is a non-technical course. Simplified with no coarse techniques like programming with lines of code rather it's a well-laid strategy to solidify your business root and make fruitful sales by maintaining the bridge between your brand and your customers. Customers are the lifeline of every business in which a healthy relationship is to be maintained to keep them alive. The exact recipe for cooking up the perfect CRM plan is branded here.

This course is for;
✅ Professionals and entrepreneurs looking to enhance their understanding of how the customer works and thinks.
✅ Marketing managers looking for a different approach to managing customer relationships.
✅ Professionals looking to bolster their skills for future marketing, leadership, or CRM roles.
✅ Business owners or customer-focused employees hoping to improve their Customer Relationship Management Strategy.
✅ Business owners who want to take their businesses to the next level.

The happier your customers are, the healthier the chance of them coming back to buy from you again. The higher your sales power, the greater your profits and the more room you have to grow. So, enroll today and compose the perfect Customer Relationship Management strategy that will have your competitors’ customers flocking to you instead.

KEY QUESTIONS:

What are the course requirements?

No prerequisite is required for you to partake in the course. You will be taught from the basics to the advanced level.

Will the certificate be issued?

Yes, a certificate of completion will be issued at the end of the course at No charge.

Expand all

Introduction

1 lecture

Introduction

4 minutes

Customer Service Representative(CSR)

1 lecture

Customer Service Representative

9 minutes

Customer Service Analysis

1 lecture

Terms in Customer Service analysis

8 minutes

Net Promoter Score

1 lecture

How to calculate Net Promoter Score

4 minutes

Telephone Etiquette

1 lecture

The right telephone etiquette

3 minutes

Troubleshooting and Escalation

1 lecture

Steps Involved in escalating issues

7 minutes

Customer Complaint Resolution

1 lecture

Conflict Resolution in customer service

5 minutes

Customer Service and Social Media

1 lecture

Customer Service and online community management with social media

5 minutes

Building your Niche and monetizing Customer Relationship Management

1 lecture

Closing curtains

6 minutes

Customer Experience (CX) and Customer Feedback

1 lecture

Customer Experience, Satisfaction and Feedback

11 minutes

Customer Service

1 lecture

Customer Service

17 minutes

Real Life Application: Zoho Desk

1 lecture

Hands-On Practical of CRM with Zoho Desk

27 minutes

IROEGBU BEATRICE

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Customer relationship management is very attractive and educating course which has enable me to understand the basic attributes of a well plan and modernise way of attending and gaining customer confidence. I am looking forward to attending more of this course. THANK YOU I AM HIGHLY IMPRESS

Abimbola Adewuyi

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I want to specially thank our instructor Fibi for her exceptional teachings on this course. It was very interesting and simplified. It was one of the best decisions I made this 2024. Thank you and every one on the team who made this learning platform possible

Peter Chol Lueth

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This course has been so fundamental in elaborating more about how to create trust between a customer and a CSR. It provides insights on how to better grow business . I have learned a lot and I hope to practically apply this knowledge in my daily activities

MUBITA SEPISO

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Relentless absolutely fantastic, worthy recommending ,the information was all straight forward and well presented.Hoping to learn more and the Instructor Justus Fibi well done! when you come to Zambia, Please remind me I shake your hand. Thank you ✅

Rejoice Johnson

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This course has made me to realising that you don't have to stop developing your skills in things you thought you already knew, just as I thought have known it all about customer service after this course I now know better and I will keep learning.

OLUBUSOLA ODEWALE

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The introductory course was not available both on this platform and on your website. I had to answer the quiz without going through the course which impacted negatives on my score but the other stages that I was able to access were very educative.

Joyce Endesia A.

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Jmhavung done this course, I got a clearer and a new perspective into Customer Service and Management as a whole. This is a great course. It caters for every person who has to interact with another person for whatever transaction. Good work!

TOHIR ABDULMUMIN OPEYEMI

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I must commend your organization for an excellent job done,in a simple and unique way of impacting knowledge on Customer Relationship Management course, it's a very mind blowing session. Thank you ❤️, I've learned more than I expected

Shadreck mwansa

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Awesome course. Learnt alot from it and since am in the same field I endeavour to apply everything. A customer is the sole purpose of the business therefore taking in such knowledge will help one to keep and treat a customer properly.

Nomatamsaqa Zanele Lungu

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This is a very insightful course and I highly recommended it for people working at the front desk, Sales Representatives and to every entrepreneur. I am looking forward to studying another course in the Customer Relationship field.

Are the videos downloadable ?

The videos are efficiently compressed for quick downloads at any time.

How do I access the course videos and materials?

Once your payment is complete, you will have full access to the course lessons and materials. You can download and watch them at your convenience, and our team will provide full support and assistance throughout your learning journey.