Customer Relationship Management → Hands-On Practical of CRM with Zoho Desk

Introduction 2
- Lecture1.1
  
  Introduction 04 min
- Quiz1.1
  
  Quiz 1 1 question
Customer Service Representative(CSR) 1
- Lecture2.1
  
  Customer Service Representative 09 min
Customer Service Analysis 1
- Lecture3.1
  
  Terms in Customer Service analysis 08 min
Net Promoter Score 1
- Lecture4.1
  
  How to calculate Net Promoter Score 04 min
Telephone Etiquette 1
- Lecture5.1
  
  The right telephone etiquette 03 min
Troubleshooting and Escalation 1
- Lecture6.1
  
  Steps Involved in escalating issues 07 min
Customer Complaint Resolution 1
- Lecture7.1
  
  Conflict Resolution in customer service 05 min
Customer Service and Social Media 1
- Lecture8.1
  
  Customer Service and online community management with social media 05 min
Building your Niche and monetizing Customer Relationship Management 1
- Lecture9.1
  
  Closing curtains 06 min
Customer Experience (CX) and Customer Feedback 1
- Lecture10.1
  
  Customer Experience, Satisfaction and Feedback 11 min
Customer Service 1
- Lecture11.1
  
  Customer Service 17 min
New Trends, Job opportunities, AI & others 10
- Lecture12.1
  
  CRM vs. CSR 03 min
- Lecture12.2
  
  Customer Journey Mapping 14 min
- Lecture12.3
  
  Leveraging AI tools in Customer Service 04 min
- Lecture12.4
  
  Leveraging AI in Customer Service – Norby AI 26 min
- Lecture12.5
  
  Email Marketing Automation 29 min
- Lecture12.6
  
  Where to go from here 05 min
- Lecture12.7
  
  Customer Retention Techniques 20 min
- Lecture12.8
  
  Professional Networking & Job Success 15 min
- Lecture12.9
  
  Professional Networking & Job Success – LinkedIn (1) 10 min
- Lecture12.10
  
  Making money with CRM_CSR – Freelancing on Upwork 09 min
Real Life Application: Zoho Desk 1
- Lecture13.1
  
  Hands-On Practical of CRM with Zoho Desk 27 min

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Prev Making money with CRM_CSR – Freelancing on Upwork

6 Comments

Okafor Obianuju

July 24, 2024

very interesting time. i enjoyed every detail of this course. especially on the ways to handle various types of customers. Thank you Fibi.

Ayeni Abisola Atinuke

August 17, 2024

very good 👍

Idris Momoh

September 25, 2024

Thank you Fibi

Ayonwaba Kiti

October 23, 2024

wonderful course!!

ALEX OBUOBI ADJEI

October 28, 2024

Thank you very much Fibi. This course has enlighted me a lot

Sandra Aifuwa

January 20, 2025

very good

Introduction 2

Customer Service Representative(CSR) 1

Customer Service Analysis 1

Net Promoter Score 1

Telephone Etiquette 1

Troubleshooting and Escalation 1

Customer Complaint Resolution 1

Customer Service and Social Media 1

Building your Niche and monetizing Customer Relationship Management 1

Customer Experience (CX) and Customer Feedback 1

Customer Service 1

New Trends, Job opportunities, AI & others 10

Real Life Application: Zoho Desk 1

6 Comments

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