Curriculum
- 13 Sections
- 22 Lessons
- Lifetime
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- Introduction2
- Customer Service Representative(CSR)1
- Customer Service Analysis1
- Net Promoter Score1
- Telephone Etiquette1
- Troubleshooting and Escalation1
- Customer Complaint Resolution1
- Customer Service and Social Media1
- Building your Niche and monetizing Customer Relationship Management1
- Customer Experience (CX) and Customer Feedback1
- Customer Service1
- New Trends, Job opportunities, AI & others10
- 12.0CRM vs. CSR3 Minutes
- 12.1Customer Journey Mapping14 Minutes
- 12.2Leveraging AI tools in Customer Service4 Minutes
- 12.3Leveraging AI in Customer Service – Norby AI26 Minutes
- 12.4Email Marketing Automation29 Minutes
- 12.5Where to go from here5 Minutes
- 12.6Customer Retention Techniques20 Minutes
- 12.7Professional Networking & Job Success15 Minutes
- 12.8Professional Networking & Job Success – LinkedIn (1)10 Minutes
- 12.9Making money with CRM_CSR – Freelancing on Upwork9 Minutes
- Real Life Application: Zoho Desk1