-
Introduction 2
-
Introduction 04 minLecture1.1
-
Quiz 1 1 questionQuiz1.1
-
-
Customer Service Representative(CSR) 1
-
Customer Service Representative 09 minLecture2.1
-
-
Customer Service Analysis 1
-
Terms in Customer Service analysis 08 minLecture3.1
-
-
Net Promoter Score 1
-
How to calculate Net Promoter Score 04 minLecture4.1
-
-
Telephone Etiquette 1
-
The right telephone etiquette 03 minLecture5.1
-
-
Troubleshooting and Escalation 1
-
Steps Involved in escalating issues 07 minLecture6.1
-
-
Customer Complaint Resolution 1
-
Conflict Resolution in customer service 05 minLecture7.1
-
-
Customer Service and Social Media 1
-
Customer Service and online community management with social media 05 minLecture8.1
-
-
Building your Niche and monetizing Customer Relationship Management 1
-
Closing curtains 06 minLecture9.1
-
-
Customer Experience (CX) and Customer Feedback 1
-
Customer Experience, Satisfaction and Feedback 11 minLecture10.1
-
-
Customer Service 1
-
Customer Service 17 minLecture11.1
-
-
New Trends, Job opportunities, AI & others 10
-
CRM vs. CSR 03 minLecture12.1
-
Customer Journey Mapping 14 minLecture12.2
-
Leveraging AI tools in Customer Service 04 minLecture12.3
-
Leveraging AI in Customer Service – Norby AI 26 minLecture12.4
-
Email Marketing Automation 29 minLecture12.5
-
Where to go from here 05 minLecture12.6
-
Customer Retention Techniques 20 minLecture12.7
-
Professional Networking & Job Success 15 minLecture12.8
-
Professional Networking & Job Success – LinkedIn (1) 10 minLecture12.9
-
Making money with CRM_CSR – Freelancing on Upwork 09 minLecture12.10
-
-
Real Life Application: Zoho Desk 1
-
Hands-On Practical of CRM with Zoho Desk 27 minLecture13.1
-
This content is protected, please login and enroll course to view this content!
14 Comments
That’s nice
Your articles are extremely helpful to me. Please provide more information!
Thank you for sharing this article with me. It helped me a lot and I love it.
Thank you for your help and this post. It’s been great.
Thanks for posting. I really enjoyed reading it, especially because it addressed my problem. It helped me a lot and I hope it will help others too.
Great content! Super high-quality! Keep it up!
I really appreciate your help
I really appreciate your help
Good blogs thanks
Thank you for your help and this post. It’s been great.
I like the efforts you have put in this, regards for all the great articles.
Nice post. I was checking constantly this blog and I am inspired! Very useful info specially the remaining section 🙂 I take care of such info a lot. I was seeking this particular information for a long time. Thank you and best of luck.
There is noticeably a bundle to know about this. I assume you made certain good factors in options also.
Thanks for revealing your ideas. The one thing is that learners have a choice between national student loan as well as a private education loan where it’s easier to select student loan consolidating debts than over the federal student loan.